Privacy Policy

01 Introduction

s5.com ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses the s5.com online gaming platform. We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of s5com.vip and all associated services, features, and communications. It has been prepared in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

If you have any questions about this Privacy Policy or how s5.com handles your personal data, please contact us using the details provided in Section 14 of this document.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, s5.com is the personal information controller responsible for the personal data collected through the s5com.vip platform. This means s5.com determines the purposes and means by which your personal data is processed.

Our designated Data Protection Officer (DPO) oversees compliance with this Privacy Policy and applicable data protection laws. You may contact our DPO directly using the contact details in Section 14 of this Policy.

03 Personal Data We Collect

s5.com collects personal data from you in several ways — directly when you register and use the platform, automatically through your device and browser, and occasionally from third-party sources as part of our verification and compliance processes. The categories of personal data we collect include:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence)

3.2 Financial & Transaction Data

• GCash or Maya account details (mobile number linked to your e-wallet)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details (card number, expiry date — stored in tokenised form only)
• Deposit and withdrawal history
• Transaction amounts and timestamps

3.3 Gaming Activity Data

• Game session history (games played, duration, wager amounts, outcomes)
• Bonus and promotion usage history
• Responsible gaming settings and self-exclusion records

3.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session login timestamps and duration
• Cookie identifiers and similar tracking technologies (see Section 7)

3.5 Communications Data

• Customer support chat transcripts and email correspondence
• Feedback, survey responses, and complaint records
• Marketing communication preferences

04 How We Use Your Personal Data

s5.com uses the personal data we collect for the following purposes:

s5.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

05 Legal Basis for Processing

s5.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your s5.com account, process transactions, and provide gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR compliance requirements, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in preventing fraud, ensuring platform security, and improving our services, provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time by updating your communication preferences in your s5.com account settings or by contacting our support team.

06 Data Sharing & Disclosure

s5.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and monitoring transactions for suspicious activity.
• Game Content Providers: Licensed third-party game studios and live dealer providers whose games are available on the s5.com platform. These providers may receive anonymised session data for game integrity purposes.
• IT & Cloud Infrastructure Providers: Hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulatory directive.
• Professional Advisers: Lawyers, auditors, and accountants who require access to your data in the course of providing professional services to s5.com, subject to confidentiality obligations.

All third-party service providers who process personal data on behalf of s5.com are required to implement appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

07 Cookies & Tracking Technologies

s5.com uses cookies and similar tracking technologies on s5com.vip to enhance your experience, maintain your session, and analyse platform usage. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your s5.com account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming configurations.
• Analytics Cookies: Help us understand how players navigate s5com.vip so we can improve the platform. Data collected is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant promotional content about s5.com games and offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the s5.com platform, including your ability to log in and access your account.

08 Data Retention

s5.com retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our legitimate business interests. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Financial and Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Gaming Activity Data: Retained for three (3) years from the date of each gaming session.
• Customer Support Communications: Retained for two (2) years from the date of the last communication.
• Marketing Preferences: Retained until you withdraw your consent or close your account.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, s5.com will securely delete or anonymise the data in accordance with our data disposal procedures.

09 Data Security

Our security measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and s5com.vip is encrypted using industry-standard SSL/TLS protocols.
• Two-Factor Authentication (2FA): Available for all s5.com accounts to add an additional layer of login security.
• Data Tokenisation: Payment card details are stored in tokenised form only — raw card numbers are never stored on s5.com servers.
• Access Controls: Personal data is accessible only to authorised s5.com personnel who require it to perform their job functions, subject to strict role-based access controls.
• Regular Security Audits: s5.com conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, s5.com will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by the Data Privacy Act.

While s5.com takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your s5.com account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10 Your Data Protection Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by s5.com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data s5.com holds about you, along with information about how it is being used.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. You can update most of your account information directly through your s5.com account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe s5.com has not handled your personal data in accordance with the Data Privacy Act.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Children & Minors

If s5.com becomes aware that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the s5.com platform, please contact us immediately using the details in Section 14.

s5.com conducts mandatory age verification on all accounts as part of our KYC process. We reserve the right to request documentary proof of age at any time and to suspend accounts where age verification cannot be satisfactorily completed.

12 Third-Party Links

The s5.com platform may contain references to third-party services, such as payment processors and game providers. This Privacy Policy applies solely to personal data collected and processed by s5.com through s5com.vip. s5.com is not responsible for the privacy practices of any third-party services, and we encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the s5.com platform.

13 Changes to This Privacy Policy

s5.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on s5com.vip at least seven (7) days before the changes take effect, where practicable.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. Your continued use of the s5.com platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way s5.com handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.